Shipping policy
From Our Shelf to Your Bathroom
Last Updated: August 25, 2026
We separate fulfillment into two stages so customers know what each timeframe means.
Shipping Costs
Standard online shipping is available to eligible addresses within the United States and is charged in U.S. dollars (USD).
- Complimentary U.S. shipping (shipping cost: $0.00 USD) on orders with a merchandise subtotal of $50.00 USD or more, before taxes and shipping.
- A flat shipping fee of $10.00 USD applies to orders with a merchandise subtotal under $50.00 USD.
There is no minimum order value. Orders under $50.00 USD are accepted and shipped; the $10.00 USD shipping fee is added at checkout. Applicable sales tax is calculated separately and is not included in the shipping fee or the $50.00 USD complimentary-shipping threshold.
The shipping cost shown at checkout is the complete merchant shipping charge for the order. It includes packing and carrier handoff. Government-imposed charges, such as applicable sales tax, are shown separately and are not included in the shipping fee.
These rates apply to our standard U.S. shipping service only. Shipping cost, destination, handling time, and transit time on this page are intended to match checkout and the shipping settings submitted to Google Merchant Center.
Stage One: Preparing the Order
Normal order processing takes approximately:
1–2 business days
This may include:
- Payment confirmation
- Inventory review
- Picking
- Packing
- Shipping-label preparation
- Carrier handoff
Stage Two: Carrier Transit
After shipment, estimated delivery is:
3–5 business days
This is the transportation period and does not include normal processing time.
Expected Combined Time
Under normal conditions:
- Processing: 1–2 business days
- Transit: 3–5 business days
Estimated combined timeframe:
Approximately 4–7 business days from the start of processing to delivery for eligible U.S. addresses.
These are estimates. Actual transit time can vary by destination, carrier capacity, weather, and holidays.
Business Schedule
Monday through Friday
9:00 AM–5:00 PM CT
Daily order cut-off:
5:00 PM CT
Orders submitted after the cut-off generally enter the next applicable business-day processing cycle. Weekends and observed U.S. holidays are not business days for order processing.
Shipping Area
Our standard online shipping service is intended for eligible addresses within the United States. We do not offer this standard service to addresses outside the United States.
Tracking
When tracking is available, it will normally be provided after the package enters the shipping process.
Tracking systems may require additional time to show the first carrier scan.
Address Accuracy
Bathroom products can vary significantly in size and package dimensions, so correct delivery information is important.
Please verify:
- Recipient
- Street address
- Unit number
- City
- State
- ZIP code
Address correction requests should be sent immediately to:
sales@fabricfolddd.com
Damaged in Transit
If a product arrives damaged, retain:
- The product
- Shipping carton
- Internal packaging
- Shipping label
Photographs can help us determine what happened. Then contact us at sales@fabricfolddd.com.
Missing Packages
If tracking shows delivered but the package cannot be located, first check normal delivery areas, household members, parcel lockers, entrances, building staff, and carrier notices.
Then contact us at sales@fabricfolddd.com if the package remains missing.
FABRIC FOLD LLC
1520 Prier Ln
Webb City, MO 64870
United States
Phone:+1 (847) 445-0375
Email:sales@fabricfolddd.com
Customer Service Hours
Monday – Friday: 09:00 AM – 05:00 PM CT
Saturday & Sunday: Closed