Shipping policy
SHIPPING POLICY
From Our Shelf to Your Bathroom
Last Updated: August 24, 2026
We separate fulfillment into two stages so customers know what each timeframe means.
Stage One: Preparing the Order
Normal order processing takes approximately:
1–2 business days
This may include:
- Payment confirmation;
- Inventory review;
- Picking;
- Packing;
- Shipping-label preparation;
- Carrier handoff.
Stage Two: Carrier Transit
After shipment, estimated delivery is:
3–5 business days
This is the transportation period and does not include normal processing time.
Expected Combined Time
Under normal conditions:
Processing: 1–2 business days
Transit: 3–5 business days
Estimated combined timeframe:
Approximately 4–7 business days
Business Schedule
Monday through Friday
9:00 AM–5:00 PM CT
Daily order cut-off:
5:00 PM CT
Orders submitted after the cut-off generally enter the next applicable business-day processing cycle.
Shipping Area
Our standard online shipping service is intended for eligible addresses within the United States.
Tracking
When tracking is available, it will normally be provided after the package enters the shipping process.
Tracking systems may require additional time to show the first carrier scan.
Address Accuracy
Bathroom products can vary significantly in size and package dimensions, so correct delivery information is important.
Please verify:
- Recipient;
- Street address;
- Unit number;
- City;
- State;
- ZIP code.
Address correction requests should be sent immediately to:
Damaged in Transit
If a product arrives damaged, retain:
- The product;
- Shipping carton;
- Internal packaging;
- Shipping label.
Photographs can help us determine what happened.
Missing Packages
If tracking shows delivered but the package cannot be located, first check normal delivery areas, household members, parcel lockers, entrances, building staff, and carrier notices.
Then contact us if the package remains missing.